How to Make Empathy a Renewable Resource in Your Organization
Developing or refreshing empathy skills is a win-win for employees and companies. Empathy is one’s ability to take someone else’s perspective and, in some cases, actually feel what they do in a given moment or situation. (For instance, you are empathizing when you cry because you feel the sadness of a character in a book or movie.) The literature points to three types of empathy “cognitive empathy – the ability to understand another person’s point of view; emotional empathy – [...]
